FAQs

What is the standard delivery time with free shipping?

All orders are shipped via USPS first class mail with delivery times of 4 – 7 business days in the US.  International shipping is supported for select countries at a flat rate of $3.99.  Simply add the item to your cart and select international shipping at checkout to see if your country is currently supported.

Where is the SIM card removal tool that comes with the lightning plugs?

When you receive your dust plugs, you’ll notice that there is a small metal pin attached to the 3.5 mm headset plug.  To remove your sim card, simply insert that pin into the tiny hole next to the sim card slot on your apple device and apply pressure.  This simple process will allow you to easily access your SIM card, enabling you to switch devices as needed.

Will PortPlugs make my device water proof?
No. PortPlugs will provide a level of liquid resistance to your power, headphone, and data ports in the event of rain, snow, water splashing. However in the event that your device is fully submerged in liquid (i.e. dropped in toilet, pool, etc.) your device is still susceptible to liquid damage. While dust plugs may decrease the extent of water damage that was experienced, no equipment protection warranty is expressed or implied with the use of our products.
Will PortPlugs fit my phone if it's not a Smart phone?
If your mobile phone was released to the market after 2010, then it is most likely compatible with our universal Micro USB and 3.5 mm Headphone Jack plugs. If you have a question on fit, simply send us an email and we will research your phone model to ensure compatibility.
Can I use PortPlugs with my existing phone case?
Absolutely. PortPlugs are designed to be used in conjunction with your phone case to provide an extra layer of defense from dirt, dust, rain and other containments. Many of our customers have even been able to use the iPhone 5 UniPort plug with cases that have a built in divider between the lightning and headphone ports.
How many port plugs are included in a set?
Depending on the particular device that you are protecting, sets vary in size from our 1 plug iPhone5 UniPlug product to 9 plugs with our Laptop/Macbook solution.
Will the use of port plugs void my warranty?
No. While device manufacturers do not expressly endorse use of these products, PortPlugs have been designed to meet or exceed the manufacturers’ requirements. Our silicone plug accessories have been tested for compatibility and fit with all major brands and equipment manufacturers.
What is your shipping and return policy?
All of our products include free shipping via USPS first class mail as well as a full 30 day return policy (minus your return shipping costs). If you’d like to have your PortPlugs sooner, we offer a priority shipping option for just $5.99 during the checkout process. Please email us directly for shipping rates outside of the United States.